Summary: NGGold top-ups are non-refundable once credited. All payment refund requests are handled by Xsolla as Merchant of Record. Trade disputes are managed through our 48-hour protection window.
Once NGGold has been credited to your account, it is non-refundable. This is consistent with prepaid platform credit services. If NGGold was not credited after a successful payment, contact support@needorgreed.gg within 7 days with your Xsolla transaction reference and we shall investigate promptly.
NGGold used in trades is held by the Platform during the confirmation period:
If you were charged but did not receive NGGold, or were charged twice, contact support@needorgreed.gg within 7 days with your Xsolla transaction ID. We shall investigate with Xsolla and issue a correction promptly.
Initiating a chargeback while NGGold remains in your account shall result in immediate account suspension and forfeiture of your NGGold balance. Xsolla manages all chargeback processes as Merchant of Record. Contact us or Xsolla directly to resolve payment issues before initiating a chargeback.
If a purchase was made by a person under 18, contact support@needorgreed.gg immediately. We shall work with Xsolla to process a refund and close the underage account.
Refunds shall not be issued where account suspension resulted from breach of Xsolla's EULA, including but not limited to gathering in-game items for external sale, account boosting for payment, or wagering on game outcomes.
Platform support: support@needorgreed.gg · Response within 2 business days.
Payment refunds: Xsolla Support